Privacy Policy

Background

Slaters Garage Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of everyone who visits this website, https://www.slatersgarage.co.uk ("Our Site") and will only collect and use personal data in ways that are described here, and in a way that is consistent with Our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of Our Site AND/OR You will be required to read and accept this Privacy Policy when signing up for an Account. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

Account means an account required to access and/or use certain areas and features of Our Site;
Cookie means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in Part 14, below; and
Cookie Law means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

2. Information About We

Our Site is owned and operated by Slaters Garage Ltd, a Limited Company registered in England under company number .
Registered address:
Trading Address: Manor Farm Barn, Browns Ln, Nottingham, Nottinghamshire, East Midlands, NG12 5BL.
VAT number: .

3. What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

4. What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the "GDPR") as 'any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier'.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

5. What Are My Rights?

Under the GDPR, you have the following rights, which We will always work to uphold:

  • a) The right to be informed about Our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact Us to find out more or to ask any questions using the details in Part 15.
  • b) The right to access the personal data We hold about you. Part 13 will tell you how to do this
  • c) The right to have your personal data rectified if any of your personal data held by Us is inaccurate or incomplete. Please contact Us using the details in Part 15 to find out more.
  • d) The right to be forgotten, i.e. the right to ask Us to delete or otherwise dispose of any of your personal data that We have. Please contact Us using the details in Part 15 to find out more.
  • e) The right to restrict (i.e. prevent) the processing of your personal data.
  • f) The right to object to Us using your personal data for a particular purpose or purposes.
  • g) The right to data portability. This means that, if you have provided personal data to Us directly, We am using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask Us for a copy of that personal data to re-use with another service or business in many cases.
  • h) Rights relating to automated decision-making and profiling. We do not use your personal data in this way.

For more information about Our use of your personal data or exercising your rights as outlined above, please contact Us using the details provided in Part 15.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about Our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

6. What Data Do We Collect?

Depending upon your use of Our Site, We may collect some or all of the following personal and non-personal data (please also see Part 14 on Our use of Cookies and similar technologies and Our Cookie Policy):

  • Name
  • Address
  • Email Address
  • Telephone Number
  • IP Address
  • Web Browser Type and Version
  • Operating System

7. How Do You Use My Personal Data?

Under the GDPR, We must always have a lawful basis for using personal data. This may be because the data is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data, or because it is in Our legitimate business interests to use it. Your personal data may be used for the following purposes:

  • Providing and managing your Account;
  • Providing and managing your access to Our Site;
  • Personalising and tailoring your experience on Our Site;
  • Supplying Our products AND/OR services to you. Your personal details are required in order for Us to enter into a contract with you.
  • Personalising and tailoring Our products AND/OR services for you.
  • Communicating with you. This may include responding to emails or calls from you.
  • Supplying you with information by email AND/OR post that you have opted-in to (you may unsubscribe or opt-out at any time by clicking the unsubscribe button).
  • Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience.

With your permission and/or where permitted by law, We may also use your personal data for marketing purposes, which may include contacting you by email AND/OR telephone AND/OR text message AND/OR post with information, news, and offers on Our products AND/OR services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

Third Parties whose content appears on Our Site may use third-party Cookies, as detailed below in Part 14. Please refer to Part 14 for more information on controlling cookies. Please note that We do not control the activities of such third parties, nor the data that they collect and use themselves, and We advise you to check the privacy policies of any such third parties.

8. How Long Will You Keep My Personal Data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

9. How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer your personal data in the UK. This means that it will be fully protected under the GDPR.

10. Do You Share My Personal Data?

We may sometimes contract with the following third parties to supply certain products AND/OR services. These may include payment processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that We hold.

If any of your personal data is required by a third party, We will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, Our obligations, and the third party's obligations under the law, as described above in Part 9.

If any personal data is transferred outside of the EEA, We will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR, as explained above in Part 9.

In some limited circumstances, We may be legally required to share certain personal data, which might include yours, if We are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

11. How Can I Control My Personal Data?

11.1 In addition to your rights under the GDPR, set out in Part 5, when you submit personal data via Our Site, you may be given options to restrict Our use of your personal data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails or, at the point of providing your details and by managing your Account).

11.2 You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

12. Can I Withhold Information?

You may access certain areas of Our Site without providing any personal data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

You may restrict Our use of Cookies. For more information, see Part 14 and Our Cookie Policy.

13. How Can I Access My Personal Data?

If you want to know what personal data We have about you, you can ask Us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a "subject access request".

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 15.

There is not normally any charge for a subject access request. If your request is 'manifestly unfounded or excessive' (for example, if you make repetitive requests) a fee may be charged to cover Our administrative costs in responding.

We will respond to your subject access request within 3 weeks and, in any case, not more than one month of receiving it. Normally, We aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date We receive your request. You will be kept fully informed of Our progress.

14. How Do You Use Cookies?

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products AND/OR services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than Us. Third-party Cookies are used on Our Site for tracking usage. For more details, please refer to the table below. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.

All Cookies used by and on Our Site are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a popup requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.

Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser's settings as detailed below, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

The following first-party & third-party Cookies may be placed on your computer or device:

Name Of Cookie Purpose Strictly Necessary
_gatGoogle Analytics Tracking Cookie - Used to throttle request rateNo
_gidGoogle Analytics Tracking Cookie - Used to distinguish userNo
_gaGoogle Analytics Tracking Cookie - Used to distinguish a userNo
wfvt_Wordfence, to protect the site against malicious attacksNo

Our Site uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it.

The analytics service(s) used by Our Site use(s) Cookies to gather the required information. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

The analytics service(s) used by Our Site use(s) the following Cookies:

Name Of Cookie First Party / Third Party Provider Purpose
_gatFirst PartyGoogleTracking Cookie - Used to throttle request rate
_gidFirst PartyGoogleAnalytics Tracking Cookie - Used to distinguish user
_gaFirst PartyGoogleAnalytics Tracking Cookie - Used to distinguish a user

In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

Our Site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our products and services. By using Our Site you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than Us. Third-party Cookies are used on Our Site for tracking usage on Us website. In addition, Our Site uses analytics services provided by Google, which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling Us to better understand how people use Our Site. For more details, please refer to Our Cookie Policy

15. How Do I Contact You?

To contact Us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:

Email address: info@slatersgarage.co.uk
Telephone number: 0115 937 7077
Postal Address: Manor Farm Barn, Browns Ln, Nottingham, Nottinghamshire, East Midlands, NG12 5BL

16. Changes to this Privacy Policy

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if We change Our business in a way that affects personal data protection.

Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

Our Google Reviews

⭐⭐⭐⭐⭐I recently had my Scirocco gearbox serviced at Slaters Garage Ltd and honestly couldn’t be happier with the service.My wife dropped the car off as it’s closer to her work, and the team were more than accommodating. We weren’t able to collect the car until after closing time, but they kindly left the keys in the key safe for us with no issues at all.When we opened the key safe, we were welcomed with our keys and a bar of Dairy Milk chocolate – such a simple but genuinely thoughtful touch that really stood out.Brilliant service, friendly and helpful staff, and great communication throughout. You can tell they care about their customers.We’ll definitely be using them again – in fact, my wife’s car is already booked in for a few weeks’ time.Highly recommend 👌
Ashley Eaton
14:45 15 Feb 26
These boys know there job sorted my t5 gear shift out in no time at all, and at a sensible price thank you very much
graham martinson
18:01 14 Jan 26
One word sums up Slaters Garage and that's "excellent"
John Britten
07:36 23 Sep 25
Had an issue with my gear box (DSG) not shifting properly and occasionally not selecting D,N,P,R. Took the car to them and the service was great really friendly people , well explained and got a good warranty with it , yes it’s expensive but the car feels amazing now gearbox feels like new. I recommend visiting if you having gearbox issues.
Fabian Mort
07:14 17 Sep 25
Fantastic from start to finish. DSG gearbox fault (sensors, missing odd gears). Replacement unit in stock, booked in quickly, courtesy car, job explained really well and all the possible outcomes, job done on time, decent price, box of chocolates - just brilliant.
Dave Pickering
07:56 28 Mar 25
Had gearbox serviced on auto transit connect.Quick service, reasonable price and friendly.Thoroughly recommend,nice touch with the biscuits n chocolate bar
Brian Davies
22:14 06 Feb 25
Huge thanks to the guys at Slaters Garage who sorted my car out super quickly and efficiently when it had an issue with its transmission. Great quality service! Will definitely be using again!
freya m
10:43 05 Dec 24
I am new to the area and have struck gold to find such reliable and efficient service, couldn’t ask for any more.
Kelly Holder
21:02 18 Nov 24
Probably the nicest chaps you will ever meet. Superb work with honest and practical guidance. 10/10
martin bagley
15:09 01 Sep 24
A massive thanks to slater garage for all the help given in getting my Vw caddy back on the road so quickly, after dropping off on Saturday as arranged ready for you to take a look Monday, I found out you started on it Sunday so you gave me the fault reason early Monday morning, as suspected it was a Replaced a faulty mechatronic unit, you informed me it would be ready Tuesday for Collection, you also fitted in doing an mot as I had forgotten. I picked it up Wednesday. Now drives better than ever. Very professional, genuine and honest, very knowledgeable. Would highly recommend
Darren Hornsby
20:51 19 Jun 24
Brilliant Garage, no fuss no hassle, just get the job done.Highly recommended !Clutch in my Kia 24 hr turnaround !
Nick Forbes
22:44 08 Feb 24
14yr car needing new pump and central locking system,excellent work done in under a week,drives smooth as silk,thanks Dave
Pam Walters
18:50 12 Jan 24
Great honest experienced blokes. Replaced a faulty mechatronic unit on my Audi A7 2000 miles ago. Quick turn around, reconditioned unit already in stock. Reasonably priced. Collected out of hours on a weekend as 50 mile round trip. Would certainly recommend as a gearbox specialist.
Milo Tolley
12:32 01 Aug 23
Octavia VRS DSG 2009:As of today, 17th July 2023, I just had to share my experience with Slaters Garage Ltd. and their mechanic, Paul, who worked on my car's gearbox back in 2018. I must say, the repair has truly stood the test of time, and I'm thoroughly satisfied with the outcome.Initially, we did encounter a few bumps in the road where I had to keep bringing the car back to try out different solutions. However, in the end, we arrived at a solution that left me feeling content, and the price was quite competitive too.Throughout the process, Paul was professional, yet approachable, taking the time to explain everything in detail and keeping me updated at every stage. I could tell he really knew his stuff when it came to gearbox repairs.I have to admit, it's been quite a while since I got my car back, and it's still running smoothly, which speaks volumes about the quality of the work done. It's always great to find a reliable mechanic, and Paul certainly fits the bill.All in all, I would highly recommend Slaters Garage Ltd. for car repairs. Paul's expertise and dedication shine through, and the overall experience was very positive. I wouldn't hesitate to return if I need any future repairs.Thanks, Paul, for getting my car back in shape and back on the road!
Carl
11:42 17 Jul 23
I had an Audi s5 with a gearbox problem. Paul was very helpful in diagnosing and repairing my car. He was very prompt and efficient and I couldn’t recommend him anymore. My vehicle was fitted with a new mechatronic which came with a 12 month warranty so I couldn’t be any happier.
arnold nzara
06:52 17 Jul 23
A great find. Paul has been very helpful since we moved to this area both servicing and undertaking a full gearbox rebuild on my classic Daimler. The work has been done properly, unlike the last intervention by a previous expert and it has transformed the driving experience. I have already recommended him to several of my club members as finding experts on older cars is not easy.
Peter Langridge
19:12 25 May 23
I spoke to Dave after being referred by another amazing company S Line autos in Loughborough.both companies were so helpful and Dave from Slater's re assured me and gave me some good advice, I would highly recommend both companies very helpful, knowledgeable and friendly.
Julie Lakin
12:59 19 Apr 23
Took my Audi a6 in for gearbox oil change and general service for the second time,, these are nicest garage guys I have ever met,, they give great advice and even swap tyres, they also price their work very well, would highly recommend
Davie D
22:31 14 Apr 23
best garage i’ve ever used. amazing price and nice guys. gave me a lift to the bus stop and even did my headlight for free. legends
Junior NRB
14:11 17 Jan 23
Took my car for an MOT and cannot fault the service. They even dropped my car back when done.
Emlou
14:01 29 Sep 21
Visited the garage for advice on my automatic gearbox. Found the staff to be pleasant and very honest. I could have paid for the repair but the parts required were more than the car was worth. They helped me get back and really looked after me. I would definely recommend them
gary binks
14:34 06 Mar 21
Job done well. Very organised and easy to arrange the job... even dropped my car off afterwards. Recommend.
Luke Mills
19:13 12 Dec 20
Very good speedy service as always. My handbrake is now like new.
Dean Haylett
06:49 15 Oct 20
Needed some quick advice on my daughter's very old car so called in and received a very warm and friendly welcome. My stupidity in not checking the basics was dealt with in a very light-hearted and professional way. They quickly sorted the problem, refused to take any money (probably felt sorry for me!) and sent us on our way. You don't get service or attitude as good as that very often these days. Great garage which I will definitely be using again. Highly recommended!!
Steve Green
15:05 03 Aug 20
Great communication, hassle free, more than reasonable prices and friendly people!Dissalutioned by my local Audi dealer I phoned these guys. Nothing but helpful right through, courtesy car was available with no hidden costs of day insurance.Work was completed and service history updated digitally for me before I collected.Many thanks guys.
Alan Prior
14:56 06 Aug 19
I cannot recommend Slaters too highly.My local Citroen dealer in Normandy had told me that my C4GP needed a new gearbox, at a cost of around € 6,000.Slaters provided friendly and helpful advice over the phone, and based on their obvious specialist experience and confidence, I brought the car to the UK. They gave me a loan vehicle whilst they rebuilt the Citroen gearbox, and guaranteed a ‘not to be exceeded’ price for the work, which amounted to only half what the French dealer had quoted.I now have an ‘as new’ gearbox which is working perfectly (and silently!), and with a long warranty.Tellingly, Slaters not only completed the repairs ahead of schedule, but also charged me less than their estimate. Business ethics like that are all too rare in the UK these days.Gearbox issues? Don’t hesitate – go straight to Slaters!
Paul Dinsdale
10:40 04 Jul 18
After a tip off from someone on the school run, I've had cars serviced here three times. Great staff: helpful, polite and welcoming. Better prices than the big garages in town and if you live nearby, they'll drop your car off, when it's all done. What's not to like! :-)
Richard Harris
16:19 04 Jun 16
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